Refund policy

At Lumeira Jewels, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or replacement as outlined below.

1. Eligibility for Returns

A return or replacement request may be accepted when:

The product received is damaged or defective.
You have received an incorrect product.
The product received is missing components that were included in the original order.
The request is made within [7] days of delivery.

The product must be unused and returned in its original condition, including the original packaging, tags, accessories, and other items supplied with the order.

2. Non-Returnable Conditions

Returns may not be accepted for:

Products that have been worn, used, altered, or damaged after delivery.
Products showing signs of misuse or improper jewellery care.
Products returned without their original packaging or accessories.
Products damaged due to exposure to water, perfume, chemicals, cosmetics, sweat, or other substances.
Requests submitted after the applicable return period.
Products purchased during a sale or promotional event, where the offer specifically states that the product is non-returnable.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Contact us within [48 hours] of delivery.
Provide your order number.
Share clear photographs/videos showing the issue and the product packaging.
Our team will review the request and provide further instructions.

For certain claims, an unboxing video may be requested to help verify the condition of the package and product at delivery.

4. Return Process

Once your return request is approved:

We will provide instructions for returning the product.
Please pack the jewellery securely in its original packaging.
The product must reach us in the same condition in which it was delivered.
We reserve the right to inspect returned products before approving a replacement or refund.

5. Refunds

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method or as otherwise communicated by Lumeira Jewels.

The time taken for the refund to appear in your account may depend on your bank or payment service provider.

6. Exchange / Replacement

Where applicable, an eligible product may be replaced with the same product, subject to availability.

If the same product is unavailable, Lumeira Jewels may offer an alternative solution, such as a refund or another suitable option.

7. Shipping Charges

Shipping charges, where applicable, may be non-refundable, except where the return is due to an incorrect, damaged, or defective product received from us.

8. Cancellation

Order cancellation requests should be made as soon as possible after placing the order. Once an order has been processed or dispatched, cancellation may no longer be possible.

9. Refund Processing

Approved refunds will be initiated after the returned product has been received and successfully inspected. The actual time for the amount to reflect in your account may vary depending on the payment provider or bank.