Shipping policy

At Lumeira Jewels, we carefully pack every order to ensure your jewellery reaches you safely and securely.

1. Order Processing

Orders are processed after successful payment confirmation.
Orders are generally dispatched within [1–3 business days].
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, you will receive tracking details where available.

2. Delivery Time

Estimated delivery timelines may vary depending on your location:

Metro Cities: 2–5 business days
Other Locations: 3–7 business days
Remote Areas: 5–10 business days

These are estimated timelines and may vary due to courier operations, weather conditions, public holidays, high-demand periods, or circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Lumeira Jewels may offer free shipping promotions subject to the terms of the applicable offer.

4. Order Tracking

Once your order is dispatched, tracking information will be shared through the contact details provided during checkout.

You can use the tracking information to check the current status of your shipment.

5. Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including:

Full name
House/Flat number
Street/Area
City
State
PIN code
Contact number

Lumeira Jewels will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

6. Delivery Attempts

Our delivery partner may make multiple attempts to deliver your order. If the package cannot be delivered because the recipient is unavailable or the address is incorrect, additional delivery attempts or charges may apply depending on the courier's terms.

7. Delayed or Lost Shipments

Although we work with reliable delivery partners, unexpected delays can occasionally occur.

If your order appears to be delayed or lost, please contact us with your order number. We will coordinate with the relevant delivery partner to investigate the shipment.

8. Damaged Package

If your package appears damaged at the time of delivery:

Please take photographs/videos of the package before opening it.
Contact us as soon as possible.
Keep the original packaging and product safely until the issue is resolved.

This information may be required when raising a claim with the delivery partner.

9. International Shipping

If international shipping is offered, applicable shipping charges, customs duties, import taxes, and other charges may be the responsibility of the customer unless otherwise stated at checkout.