Terms of service

Welcome to Lumeira Jewels. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General

Lumeira Jewels reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. The latest version will always be available on this page.

2. Products

Lumeira Jewels offers gold-plated jewellery and related fashion jewellery products.
Product images are provided for representation purposes. Minor variations in colour, finish, size, or appearance may occur due to photography and screen settings.
Product specifications, descriptions, and availability may be changed without prior notice.

3. Pricing

All product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.
Prices may be changed at any time without prior notice.
Applicable taxes, shipping charges, or other fees, where applicable, will be displayed during the checkout process.
Promotional offers and discounts may be subject to specific terms and validity periods.

4. Orders

Placing an order constitutes an offer to purchase the selected products.
Lumeira Jewels reserves the right to accept or cancel an order in certain circumstances, including product unavailability, pricing errors, payment issues, or suspected fraudulent activity.
If an order is cancelled after payment has been received, the applicable refund will be processed according to our Refund Policy.

5. Payment

We accept the payment methods made available through our authorised payment gateway(s). Customers are responsible for providing accurate payment and billing information.

6. Shipping & Delivery

Orders will be processed and dispatched within the timeframe mentioned on the website.
Delivery times may vary depending on the customer's location, courier availability, weather, holidays, and other circumstances beyond our control.
Once an order has been dispatched, tracking information may be provided where available.
Lumeira Jewels is not responsible for delays caused by the courier or circumstances outside our reasonable control.

7. Returns & Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

Products may need to meet specific conditions to qualify for a return or exchange, including being unused and returned with the original packaging.

Please review our Return & Refund Policy before making a purchase.

8. Jewellery Care

Gold-plated jewellery requires proper care to maintain its appearance.

We recommend:

Keeping jewellery away from water and moisture.
Avoiding direct contact with perfumes, cosmetics, lotions, and chemicals.
Removing jewellery before bathing, swimming, exercising, or sleeping.
Storing jewellery separately in a dry place when not in use.

Natural wear and tear, fading, scratches, or changes caused by improper care may not qualify for a return or replacement.

9. Product Availability

While we make every effort to keep our inventory information accurate, some products may become unavailable without prior notice. If an ordered product becomes unavailable, we will contact the customer regarding the available options.

10. Website Content

All website content, including photographs, product descriptions, graphics, logos, text, designs, and other materials, belongs to or is licensed to Lumeira Jewels and may not be reproduced, copied, or used without prior written permission.

11. User Information

Customers are responsible for providing accurate information, including their name, shipping address, contact number, and email address. Lumeira Jewels is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

12. Fraudulent or Unauthorised Transactions

Lumeira Jewels reserves the right to cancel orders where fraudulent, suspicious, or unauthorised activity is suspected.

13. Limitation of Liability

Lumeira Jewels shall not be held responsible for indirect losses, delays, or damages resulting from circumstances beyond our reasonable control, including courier delays, technical failures, natural events, or other unforeseen circumstances.

14. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, and other technology providers. Their services may be subject to their respective terms and privacy policies.

15. Privacy

Customer information is handled in accordance with our Privacy Policy. By using our website, you acknowledge and agree to the collection and use of information as described in that policy.

16. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts in India.